Our normal processing time is 2-3 business days. **Please allow 4-7 business days of processing during HOLIDAY SEASON and SALES. We will update timeframes if there are any changes.
Hours of Operation are Mon-Friday 8am -6pm. We are closed on Saturdays & Sundays as well as Federal Holidays. If order is placed after business hours processing time will begin on the next business day.
All orders are shipped via the United States Postal Service (USPS), which will include Insurance up to $50 in value. Once order is ready for processing an email will be sent out with tracking information.
We are committed to our customers’ satisfaction, however due to the nature in creating our products in small batches without tons of preservatives, we cannot accept returns or offer refunds on USED products.
We will accept returns on unused/unopened products up to 14 days after it has been received. A refund will only be given on the cost paid for the products, shipping charges cannot be refunded once items leave our facility. Products ordered cannot be exchanged once they have been shipped, a refund will be issued after product has been retuned.
Products must be sent to us in original packaging (container) and can be shipped to:
Bask & Bloom Essentials
P. O. Box 235
Hazelwood, MO 63042
Please email us and let us know they are being returned so we can process your refund quicker. email@example.com
We are not responsible for lost or stolen packages. Please ensure the correct address is given at the time the order was placed. If tracking is showing that it was delivered and you didn’t receive it, contact USPS to file a claim, we will be happy to assist you with this.
If your packaged arrived and product is damaged please send us an email immediately with photo included to firstname.lastname@example.org. We will get a replacement sent out as soon as possible.
If you are unsure of which product to purchase, we are more than happy to discuss your needs and provide recommendations. Shoot us an email or you can write us on any of our social media platforms. Please also see our Hair Product Guide for additional information.