FAQs / Shipping / Returns
Offers cannot be combined. Only one code can be used per offer on our website, this includes rewards codes.
PRODUCT CONSISTENCY/COLOR CHANGES:
We use natural & organic herbs and herbal extracts in our products. This could cause a slight difference in the color or feel of the products depending on the part of the plants used for extraction. We do not alter this process because it takes away from the performance and quality of the overall product.
Our normal processing time is 3 to 4 business days. **Please allow 7 to 10 business days of processing during HOLIDAY SEASON and SALES. We will update time frames if there are any changes.
Days and hours of operation are from Monday to Friday, 9am to 6pm. We are closed on Saturdays & Sundays as well as during Federal Holidays. If order is placed after business hours processing time will begin on the next business day.
U.S. Domestic orders are shipped via the United States Postal Service (USPS) & UPS. International orders are shipped via UPS and DHL. Once order has been processed and ready for pickup, an email will be sent out with tracking information. Tracking information cannot be sent before the order is processed.
We are committed to our customers’ satisfaction, however due to the nature in creating our products in small batches without tons of preservatives, we cannot accept returns or offer refunds on OPEN/USED products.
We will accept returns on unused/unopened products up to 7 days after it has been received. A refund will only be given on the cost paid for the products, shipping charges cannot be refunded once items leave our facility. Products ordered cannot be exchanged once they have been shipped, a refund will be issued after product has been returned. We are not responsible for shipping fees on returned packages.
Products must be sent to us in original packaging (container) and can be shipped to:
Bask & Bloom Essentials
2977 Highway K #330
OFallon, MO 63366
Please email us at firstname.lastname@example.org and let us know they are being returned so we can process your refund quicker.
INTERNATIONAL SHIPPING POLICIES
The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. Bask & Bloom Essentials has no control over these charges, nor can we predict what they may be.
Please contact your local customs office for more information on what customs, duties and taxes may need to be paid. Please provide a phone number when placing an order so you can be reached by customs when your product arrives.
If package is refused or duties/tax liability is ignored, package will be returned to us. We will only issue a refund upon receiving returned package. We are not responsible for lost or undeliverable packages. Please make sure address, phone and email address is correct to receive updates regarding your order. Shipping charges cannot be refunded.
We are not responsible for lost or stolen packages. Please ensure the correct address is given at the time the order was placed. If tracking is showing that it was delivered and you didn’t receive it, contact the mail carrier to file a claim. This is because we do not have any additional information beyond what you see on your tracking history, and will have to call them ourselves.
UPS Customer Service - 1-888-742-5877
USPS Customer Service - 1-800-275-8777
PRODUCT CONCERNS /RECOMMENDATIONS
If you are unsure of which product to purchase or have any concerns regarding skin sensitivity or medical issues, we are more than happy to discuss your needs and provide recommendations. Shoot us an email before making a purchase or you can write us on any of our social media platforms (Facebook, Instagram, YouTube, Pinterest, Twitter)